Privacy Policy

Effective Date: September 7, 2026

Family Crest Ventures, LLC, doing business as Family Crest Home Solutions (“Family Crest Home Solutions,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our website, Facebook Messenger experience, automated messaging, forms, phone calls, email, scheduling tools, and related services.

Information We Collect

Depending on how you interact with us, we may collect information such as your name, email address, phone number, property information, housing situation, goals, timeline, appointment and communication preferences, and other information you voluntarily provide.

How We Use Information

We may use information to respond to inquiries; discuss housing or property solutions; provide and administer Family Crest services; schedule and manage appointments; provide requested follow-up; maintain business records; improve our services and communications; protect our systems and users; comply with legal obligations; and, where appropriate, inform you about other relevant Family Crest services.

Related Family Crest Services

Family Crest Home Solutions may identify other Family Crest services that appear relevant to your circumstances. These may include home-buying assistance, pathways toward home ownership, mortgage-readiness resources, and other housing solutions. When appropriate or required, we will request additional consent before enrolling you in a separate program or sending marketing communications for that program.

Common ownership does not automatically transfer your marketing consent to a separate business.

SMS/Text Messaging

If you voluntarily provide your mobile number and consent to receive text messages, Family Crest Home Solutions may send messages related to your inquiry, requested services, appointments, follow-up, and other communications for which you have provided appropriate consent.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Consent for one Family Crest program does not automatically constitute consent for a separate program when additional consent is required.

Mobile Information and Messaging Consent

Family Crest Home Solutions does not sell, rent, or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their marketing or promotional purposes.

Mobile information and messaging consent will not be transferred to another business for that business’s independent marketing or promotional use.

We may use service providers that process information on our behalf to operate our website, communications, messaging, scheduling, and business systems. Those providers may access information only as needed to provide services to Family Crest Home Solutions and are not authorized to use your mobile information or messaging consent for their own marketing.

When Information May Be Disclosed

We may disclose information when needed to provide services you request, to service providers acting on our behalf, to comply with applicable law or legal process, to protect safety or security, or to prevent fraud or misuse.

Security and Retention

We use reasonable administrative and technical measures intended to protect information. No system can guarantee absolute security. We retain information for as long as reasonably necessary for the purposes described in this policy, to meet legal or business requirements, or as otherwise permitted by law.

Your Choices

You may choose not to provide certain information, although doing so may limit our ability to provide particular services. You may opt out of SMS messages by replying STOP and may request help by replying HELP.

Third-Party Links and Services

Our communications or website may link to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

Updates to This Policy

We may update this Privacy Policy from time to time. The effective date shown above indicates when this version became effective.

Contact Us

Questions about this Privacy Policy may be sent to donna@familycresthomesolutions.com.